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Customer messages · In beta

Every conversation, on the car it's about.

Texts and email with each customer in one inbox, the same thread on the RO's Messages tab, and estimates the customer can approve from the link you send.

Apply for the beta See how it works
  • Texts and email in one inbox
  • Email under your shop's name
  • Estimates approved from the link

An illustration of a repair order's Messages tab. Names are samples.

The inbox

One thread per customer.

  • Texts and email together

    Every text and email with a customer in one thread, and the RO's Messages tab showing the conversation about that car.

  • From your shop, not from us

    Texts go from your shop's own number once it's connected, and email goes out under your shop's name.

  • Templates

    Ready-made wording for the messages you send most, such as an estimate being ready, filled in from the RO.

Documents

Paperwork that travels by message.

  • Estimates and invoices by email

    Send an estimate as its view link, or an invoice under your letterhead name, without leaving PDRCore.

  • A one-time code to approve

    When a customer approves from the link, PDRCore sends them a one-time code by text from your number, or by email, so only the person on the RO can approve.

On the roadmap

Next for Customer messages.

Not built yet, so not claimed above. Plans change as we learn from beta shops, and nothing here has a promised date. Star what matters to you on the application.

  • Coming soon

    Automatic messages to customers

    Texts and emails that go out on their own as a car moves along, such as when it's approved or ready. You switch each one on.

  • Coming soon

    Leads before the car arrives

    Keep track of a possible customer before there's a repair order, and see which lead sources turn into paid work.

  • Coming soon

    A texting number inside PDRCore

    Pick a number for your shop's texts and have the registration walked through, once the phone companies sign off.

  • Coming soon

    Facebook and Instagram in your inbox

    Messages from Facebook and Instagram land beside your texts and email, once Meta approves PDRCore.

  • Coming soon

    Your shop's social posts

    Write your shop's posts and plan them on a calendar.

  • Coming soon

    Team chat

    Quick chat for the crew, each conversation tied to the car it's about.

  • Coming soon

    A full notification center

    Every update in one place, and each person picks what they hear about.

The rest of PDRCore.

Founding shops shape what PDRCore becomes.

We're opening PDRCore to a small number of shops and technicians first. Apply, tell us how your shop runs, and star what you want built next.

Apply for the beta See how it works